A case study is only useful if it says what the problem was, what was deployed and what changed. Ours are written that way. Where a client cannot be named, the project is described by its operating conditions instead, because the conditions are usually the part that matters.

Senaca East Africa is a Kenyan security company founded in 2002, licensed to operate across East Africa, with branches nationwide. It provides commercial and residential guarding, technical security solutions and canine services.

Guards patrolling Kitisuru, an affluent and heavily wooded residential suburb north-west of Nairobi, were working on ageing analogue two-way radios. Rolling terrain and large estates meant coverage failed across parts of the patrol zone, which is to say it failed in the places where a guard is most alone. Network licence fees were high, and so was the cost of maintaining hardware that was already old.

We raised broadband push-to-talk with Senaca EA during a security marketing campaign, then surveyed the Kitisuru zone before recommending anything. On the evidence of that survey we proposed a trial of Motorola Solutions WAVE PTX rather than a replacement analogue system.

The trial succeeded. Guards on patrol now carry TLK 100 radios. The zone supervisor runs the WAVE PTX Mobile app on his smartphone and coordinates from Senaca EA's headquarters on the other side of Nairobi. The radios work over a local mobile operator's network on patrol, and over Senaca EA's own wireless network at headquarters at the start and end of each twelve-hour shift.

BCE Systems delivered the training, maintains and updates the radios and provides ongoing support. We also supplied and managed the SIM cards initially, including topping up data bundles, the kind of detail that is easy to leave out of a proposal and expensive to discover afterwards.

• Coverage that holds across the full patrol zone, including the wooded estates where the analogue system failed
• Analogue network licence fees eliminated, along with repair charges on ageing radio hardware
• A predictable cost per user, with no capital expenditure on infrastructure
• Faster and better-coordinated incident response
• IP54-rated handsets that keep working in heat, dust and heavy rain
• Long battery life across a twelve-hour shift, which guards raised unprompted in feedback

“Our security guards appreciate the new system as they know they can always reach the supervisor or other security officers promptly, wherever they are on their patrols.”

Senaca EA is planning to deploy WAVE PTX Dispatch, which will let a dispatcher manage patrols from headquarters with location and tracking on the console. It is also looking at TLK 150 mobile radios in patrol vehicles and at extending WAVE PTX to other Nairobi locations. The account is live, not closed.

The deployment is published by Motorola Solutions as a customer reference. That matters more than the content: it means the reference is externally verifiable rather than self-reported.

Senaca EA may be named. Motorola Solutions published the reference, which places it in the public domain. The quotation is reproduced from that published case study, which BCE has permission to use. BCE's own Raymond Kimutai, Technical Services Executive, is quoted in the same document, worth knowing, because it is third-party published evidence of BCE speaking on mission-critical communications.

We hold project experience across peacekeeping and humanitarian operations, diplomatic missions, regional judicial institutions, broadcast operators, telecommunications carriers and commercial security. Most of it sits under client confidentiality and is released against a specific requirement rather than published.

• Radio and satellite communications for United Nations operations in Somalia
• Communications and security systems for a regional judicial institution
• Systems delivery for a diplomatic mission outside the region
• Satellite connectivity for field and remote operations
• Commercial television distribution for hospitality and compound environments

None of these name a client. That is deliberate and it is the standing rule for this site.

Some of our clients operate in environments where naming a supplier, a site or a system creates risk. We do not publish those references, and we will not publish yours without written agreement. If confidentiality is a condition of your procurement, say so at the outset and it will be handled at contract rather than retrofitted.

Related
Broadband Push-to-Talk  ·  Peacekeeping & Humanitarian  ·  Government, IGO & NGO

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